While a lot of care has been taken to make sure all errors are identified, from time to time there are situations that even we can’t project. Luckily the solution to these is usually quite simple as is probably a result of one of the following situations:
- Invalid characters (e.g. ~, `, ^, )
- Wrong format data in the wrong field (e.g. " " or “-” instead of 0 in a number field)
- Upload of non-template files (e.g. sometimes we get excel bank statements as part of the upload instead of template based entries)
- A random software bug
If you are sure of and have checked 1-3, then please send us the template over email at firstname.lastname@example.org and we will get back to you ASAP with an answer.